Updated: Effective as of 08/07/2021
At House Escort, Inc., (“House Escort,” “us,” and “our”) protecting your personal information is our priority. This Privacy Policy applies to the www.houseescort.com website, the House Escort mobile application, related websites, applications, and services owned and operated by House Escort (collectively, the “Services”) and governs our data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to House Escort include the www.houseescort.com website as well as the House Escort mobile application. The House Escort website and mobile application are House and Home Professional Service directory Services.
By using the House Escort website, you consent to the data practices described in this statement.
By using or accessing the services in any manner, you acknowledge that you accept the practices and policies outlined in this privacy policy, and you hereby consent that we will collect, use, and share your information in the following ways. If you do not agree with this privacy policy, you may not use the services. If you use the services on behalf of someone else or an entity, you represent that you are authorized by such an individual or entity to accept this privacy policy on such individual’s or entity’s behalf. Any use of House Escort’s Services is at all times subject to our Terms of Service (https://houseescort.com/assets/docs/terms-and-conditions.pdf), which incorporates this Privacy Policy). You may also print a copy of this Privacy Policy by clicking here (https://houseescort.com/assets/docs/privacy-policy.pdf). We truly appreciate you visiting and using our House Escort Services.
This Privacy Policy is meant to help those that use our Services (“Users”) to explore House and Home Professional Service Users (“Professional Service Users”) collectively understand how we treat your personal information. (Both “Users” and “Professional Service Users” are also collectively referred to as “you” or “your.”)
Below we will detail the categories of Personal Information that we collect. “Personal Information” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules, or regulations. For each category of Personal Information, these subsections also set out the source of that Personal Information, our commercial or business purpose for collecting that Personal Information, and the categories of third parties with whom we share that Personal Information. More information regarding those sources and categories are set forth below.
For Users, our Services are purely directory-based services. Some examples include`1, when you register for our Services, use our interactive tools and services, search for House and Home
Service Professionals, voluntarily provide information in free-form text boxes or fill-in forms through the Services; post reviews; provide device/IP Information or Web Analytics information by browsing our websites (see below); or send us an email or otherwise contact us directly.
The following subsections apply only to Users visiting, viewing, or searching within the Services. If you are a House Service Professional user, please see the House Service Professional personal information section below.
Categories of Personal Information We Collect, Users
Device/IP Information
Examples of Personal Information Collected include IP address, Device ID, Domain server, and Type of device/operating system/browser used to access the Services
Source: You & Third Parties
Third Parties with Whom We Share Data for Business Purposes include Service Providers, Ad Networks, and Third-Party Business Partners You Access Through the Services
Web and Device Analytics
Examples of Personal Information Collected include your Web page or Device app interactions, referring webpage/source through which you access the Services, non-identifiable request IDs, and statistics associated with the interaction between device or browser and the Services
Source: You & Third Parties
Third Parties with Whom We Share Data for Business Purposes include Service Providers, Ad Networks, and Third-Party Business Partners You Access Through the Services
Geolocation Data
Source: You & Third Parties
Third Parties with Whom We Share Data for Business Purposes include Service Providers, Ad Network, and Third-Party Business Partners You Access Through the Services
Identifying Information
Examples of Personal Information collected include profile image, email address, first name, last name, address, and phone number
Other Identifying Information That You Voluntarily Choose to Provide
Examples of Personal Information Collected include Personal Information in emails or letters you send to us, or in “free form” text input boxes.
Source: You
Third Parties with Whom We Share Data for Business Purposes include Service Providers
Third Parties with Whom We Share Data for Business Purposes include Service Providers, Ad Networks, and Parties You Authorize, Access, or Authenticate
Categories of Sources of Personal Information, Users
You
When you provide information directly to us such as through registration, in free-form text boxes within the Services or when you post reviews. When you send us an email, letter or otherwise contact us.
When personal information is automatically collected when you use the services such as through the use of cookies (defined further below). Also if you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices.
Third Parties
Service Providers may be used to analyze how you interact and engage with the Services or to help us provide you with customer support. We may use service providers to obtain information to generate leads and to create user profiles.
Advertising Partners. We receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our Services, advertisements, or communications.
Commercial or Business Purposes for Collecting Data, Users
Providing, Customizing, and Improving the Services
Providing you with the products, services, and information you request.
Meeting or fulfilling the reason you provided the information to us.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal analytics, and product development.
Fraud protection, security, and debugging.
Marketing the Services
Marketing and selling the Services.
Corresponding with You
Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about House Escort or the Services.
Legal Requirements
Fulfilling our legal obligations under applicable law, regulation, court order, or other legal process, such as preventing, detecting, and investigating security incidents and potentially illegal or prohibited activities.
Protecting the rights, property, or safety of you, House Escort, or another party.
Enforcing any agreements with you.
Responding to claims that any posting or other content violates third-party rights.
Resolving disputes.
How We Share Your Personal Information, Users
In certain circumstances, we may share your Personal Information with the following categories of service providers and other third parties for the indicated business purposes:
Service Providers
Security and Fraud Prevention: Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
Hosting, Technology, and Communications Providers; Data Storage Providers; Analytics Providers; Staff Augmentation Personnel
To perform operational services (such as hosting, billing, fulfillment, data storage, security, web service, and mobile analytics) and/or make certain services, features, or functionality available to our Users.
Debugging to identify and repair errors that impair existing intended functionality.
Performing services on our behalf, including providing customer service, verifying customer information, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.
Undertaking internal research for technological development and demonstration.
Undertaking activities to verify or maintain the quality or safety of our Services.
Selected Recipients
Ad Networks: Ad customizing and serving. Auditing related to a current interaction and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
Parties You Authorize, Access, or Authenticate
Third-Party Business Partners You Access Through the Services: We will share certain Personal Information if you choose to use any service to log in to the Services. To meet or fulfill the reason you provided the information to us.
Other Users: Any information that you may reveal in a review posting is intentionally open to the public and is not in any way private. We recommend that you carefully consider whether to disclose any Personal Information in any public posting. What you have written may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.
The following subsections apply only to House Service Professionals. If you are a general User, please see the User personal data section above.
Categories of Personal Information We Collect
Identifying Information. Examples of Personal Information collected include profile image, email address, first name, last name, address, phone number, and license information.
Device/IP Information: Examples of Personal Information Collected include IP address, Device ID, Domain server, and Type of device/operating system/browser used to access the Services
Source: You & Third Parties
Third Parties with whom we share data for business purposes include service providers, ad networks, and third-party business partners you access through the Services
Web Analytics. Examples of Personal Information collected include web page interactions, referring webpage/source through which you access the Services, non- identifiable request IDs, and statistics associated with the interaction between device or browser and the Services
Source: You & Third parties
Third Parties with whom we share data for business purposes include service providers, ad networks, and third-party business partners you access through the Services
Geolocation Data
Source: You & Third Parties
Third Parties with whom we share data for business purposes include service providers, ad networks, and third-party business partners you access through the Services
Other Identifying Information That You Voluntarily Choose to Provide. Examples include unique identifiers such as passwords, Personal Information in emails or letters you send to us, Personal Information that you disclose over the phone.
Source: You
Third Parties with whom we share data for business purposes: Service Providers
Home Service Professional Contact Data. Examples of Personal Information Collected include first name, last name, business name, email address, phone number, and mailing address.
Source: You & Third parties
Third Parties with whom we share data for business purposes include service providers, ad networks, Home Service Professionals, and parties you authorize, access, or authenticate
Professional Information. Examples of Personal Information Collected include License information.
Source: You & Third Parties
Third Parties with Whom We Share Data for Business Purposes: Service Providers
Categories of Sources of Personal Information
You
When You Provide Information Directly to Us such as when you create an account or when you send us an email or otherwise contact us.
When Personal Information is Automatically Collected. When you use the Services such as through cookies (defined below). If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices. If you use a location-enabled browser or mobile device, we may receive information about your location and device, as applicable.
Third Parties
Service Providers. We may use service providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support. We may use service providers to obtain information to generate leads and create user profiles.
Advertising Partners. We receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our websites, Services, advertisements, or communications.
Government or Public Records. We may use government or other public records for onboarding or verifying Home Service Professionals.
Commercial or Business Purposes for Collecting Data
Providing, Customizing, and Improving the Services
Creating and managing your account or other user profiles, billing.
Providing you with the products, services, and information you request.
Meeting or fulfilling the reason you provided the information to us.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal analytics, and product development.
Personalizing the Services, website content, and communications based on your preferences.
Fraud protection, security, and debugging.
Marketing the Services
Marketing and selling the Services.
Corresponding with You
Responding to correspondence that we receive from you, contacting you when necessary or requested.
Sending emails and other communications that display content that we think will interest you and according to your preferences including notifying you about certain resources or services.
Legal Requirements
Fulfilling our legal obligations under applicable law, regulation, court order, or other legal process, such as preventing, detecting, and investigating security incidents and potentially illegal or prohibited activities.
Protecting the rights, property, or safety of you, House Escort, or another party.
Enforcing any agreements with you.
Responding to claims that any posting or other content violates third-party rights.
Resolving disputes.
Onboarding Verification
Confirming Home Service Professionals have the necessary credentials to provide services in the area where they are located.
How We Share Your Personal Information
In certain circumstances, we may share your Personal Information with the following categories of service providers and other third parties for the indicated business purposes:
Service Providers
Security and Fraud Prevention Consultants
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
Hosting, Technology, and Communications Providers; Payment Processing Providers; Data Storage Providers; Analytics Providers; Staff Augmentation Personnel
To perform operational services (such as hosting, billing, data storage, security, web service analytics) and/or make certain services, features, or functionality available to our Users and Home Service Professionals.
Debugging to identify and repair errors that impair existing intended functionality.
Short-term, transient use of Personal Information that is not used by another party to build a User profile or otherwise alter the User experience outside the current interaction.
Performing services on our behalf, including maintaining or servicing accounts, providing customer service, processing subscriptions and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.
Undertaking internal research for technological development and demonstration.
Undertaking activities to verify or maintain the quality or safety of our services.
Selected Recipients
Ad Networks for Ad customizing and serving. Auditing related to a current interaction and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
Parties You Authorize, Access, or Authenticate
Third-Party Business Partners You Access Through the Services. We will share certain Personal Information if you choose to use any service to log in to the Services. To meet or fulfill the reason you provided the information to us.
THE FOLLOWING SECTIONS APPLY TO BOTH USERS AND HOUSE SERVICE PROFESSIONALS.
Business Transfers
All Personal Information may be transferred to a third party if we undergo a merger, acquisition, bankruptcy, or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.
Tracking Tools, Advertising, and Opt-Out
The following sections provide additional information about how we collect your Personal Information.
Information Collected Automatically
The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs, mobile identifiers, and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser and tell us how and when you visit and use our Services. We do this to analyze trends, learn about and advertise to our user base, and operate and improve our Services. For example, we use Cookies to tailor the Services or customize advertisements by tracking navigation habits, measuring performance, storing authentication status so re-entering credentials is not required, customizing user experiences with the Services, and for analytics and fraud prevention. Cookies are small pieces of data – usually text files – placed on your computer, tablet, phone, or similar device when you use that device to visit our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s).
We use the following types of Cookies:
Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into the secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.
Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name, and remember your preferences.
Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services such as by collecting information about the number of visitors to the Services, what pages visitors view on our Services, how long visitors are viewing pages on the Services, mouse clicks, mouse movements, scrolling activity, and text typed into the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the content for those who engage with our advertising. For example, Google Inc. (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of cookies by visiting the Google advertising opt-out page at www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/.
Retargeting/Advertising Cookies. Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you.
Web Beacons. Web Beacons (e.g., clear GIFs or pixel tags) are tiny graphic image files embedded in a web page or email that may be used to collect information about the use of our Services, the web services of selected advertisers, and the emails, special promotions, or newsletters that we send. The information collected by Web Beacons allows us to analyze how many people are using the Services, using selected publishers’ web services or opening emails, and for what purpose, and also allows us to enhance our interest-based advertising (discussed further below).
Mobile Device Identifiers. Mobile device identifiers help House Escort learn more about our Users’ demographics and internet behaviors. Mobile device identifiers are data stored on mobile devices that may track mobile devices and data and activities occurring on and through them, as well as the applications installed on them. Mobile device identifiers enable the collection of Personal Information, such as media access control, address, and location, and tracking data, including without limitation IP address, domain server, type of device(s) used to access the Services, web browser(s) used to access the Services, referring webpage or other source through which you accessed the Services, other statistics and information associated with the interaction between your browser or device and the Services.
Cross-Device Matching. To determine if users have interacted with content across multiple devices and to match such devices, we may work with partners who analyze device activity data and/or rely on your information (including demographic, geographic and interest-based data). To supplement this analysis, we may also provide de- identified data to these partners. Based on this data, we may then display targeted advertisements across devices that we believe are associated or use this data to further analyze usage of Services across devices.
You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You may also be able to reject mobile device identifiers by activating the appropriate setting on your mobile device. You can also delete all Cookies that are already on your computer. Although you are not required to accept House Escort’s Cookies, if you block, reject, or delete them, you may have to manually adjust some preferences every time you access the Services as some functionalities may not work.
To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/.
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites. Not all browsers offer a Do Not Track option and there is currently no industry consensus as to what constitutes a Do Not Track
signal. Please note that, for these reasons and because of our use of Cookies, our Services, like many website operators, do not support “Do Not Track” requests sent from a browser at this time. To find out more about “Do Not Track,” you can visit www.allaboutdnt.com.
Data Security and Retention
The security of your Personal Information is important to us. We seek to protect your Personal Information from unauthorized access, use, and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Information and how we are processing that data. We endeavor to follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and in storage. For example, the Services use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of Personal Information. We store and process your information on our servers in the United States and abroad. We maintain what we consider industry standard backup and archival systems. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanisms; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, for example, by making good faith efforts to store Personal Information in a secure operating environment that is not open to the public, please be aware that no method of transmitting data over the Internet or storing data is completely secure. We cannot and do not guarantee the complete security of any data you share with us, and except as expressly required by law, we are not responsible for the theft, destruction, loss, or inadvertent disclosure of your information or content.
If at any time during or after our relationship we believe that the security of your Personal Information may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to notify you as promptly as possible under the circumstances. If we have your e-mail address, we may notify you by e-mail to the most recent e- mail address you have provided us in your account profile. Please keep your e-mail address in your account up to date. You can update that e-mail address anytime in your account profile. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your e-mail account using your computer or mobile device and email application software. You consent to our use of e-mail as a means of such notification. You may also use this e-mail address to request a print copy, at no charge, of an electronic notice we have sent to you regarding a compromise of your Personal Information.
We retain Personal Information about you consistent with all internal policies and procedures. We may retain Personal Information to comply with our legal obligations, resolve disputes, or collect fees owed, or as is otherwise permitted or required by our data retention policies and procedures.
Children’s Privacy
The Services are not directed to or intended for use by children under 13 years of age. If you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or
send us any Personal Information. By accessing, using, and/or submitting information to or through the Services, you represent that you are not under the age of 13. As noted in the Terms of Service (https://houseescort.com/assets/docs/terms-and-conditions.pdf),we do not knowingly collect or solicit Personal Information from children under the age of 13. If we learn that we have received any Personal Information directly from a child under age 13 without first receiving his or her parent’s verified consent, we will use that Personal Information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services. We will then subsequently delete that child’s Personal Information. If you believe that a child under 13 may have provided us with Personal Information, please contact us at privacy@houseescort.com.
If you are between age thirteen (13) and the age of majority in your place of residence, you may use the Services only with the consent of or under the supervision of your parent or legal guardian. If you are a parent or legal guardian of a minor child, you may, in compliance with the Agreement, use the Services on behalf of such minor child. Any information that you provide us while using the Services on behalf of your minor child will be treated as Personal Information as otherwise provided herein.
If you use the Services on behalf of another person, regardless of age, you agree that House Escort may contact you for any communication made in connection with providing the Services or any legally required communications. You further agree to forward or share any such communication with any person for whom you are using the Services on behalf.
How We Use Information That is Not Personal Information
We may use information that is not Personal Information (including information that we have de- identified and/or aggregated from Personal Information) for any purpose permitted by applicable law, including but not limited to for purposes of better understanding who uses House Escort and how we can deliver a better digital healthcare experience.
Controlling Your Personal Information & Notifications
If you are a registered user of the Services, you can modify certain Personal Information or account information by logging in and accessing your account. If you wish to close your account please utilize the “cancel” subscription option in your registered account. House Escort will use reasonable efforts to delete your account as soon as reasonably possible. Please note, however, that House Escort reserves the right to retain information from closed accounts consistent with our internal data retention policies and procedures.
You must promptly notify us if any of your account data is lost, stolen, or used without permission.
Links
This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they
leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Request for Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Delete your personal information from our records; and
Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
Complete the transaction for which the personal information was collected, provide a service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
Comply with an existing legal obligation; or
Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
E-mail Communications
From time to time, House Escort may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from House Escort, you may opt-out of such communications by clicking the "unsubscribe" button or link.
Changes to this Statement
House Escort reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
House Escort welcomes your questions or comments regarding this Privacy Policy. If you have any questions or believe that House Escort has not adhered to this Policy, please contact House Escort at:
House Escort, LLC 1309 Coffeen Ave
Ste 1200
Sheridan, WY 82801
Email Address: privacy@houseescort.com